![]() ![]() Please contact us at before returning an item, as there are special circumstances when we cannot accept a return from an international location. I am an international customer and I want to return an item. There will be a 20% restocking fee taken out of your credit. Sale items, swimwear and bodysuits cannot be returned unless approved by customer service in advance. We would be happy to issue you a refund or a store credit to use on a future purchase. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. If returning by mail, we suggest using USPS flat rate shipping for convenience. Merchandise must be unworn, unwashed, and still have all tags attached. If you are not happy with your purchase, please send it back to our Los Angeles warehouse within 14 days of the delivery date. I am in the United States and want to return an item I am not satisfied with. Please contact your local mail carrier and post office to file a claim. We will do our best to assist you, but Fashion Nova does not hold responsibility for packages that are lost or stolen. The package may also have been left with property managers. Please check around your neighborhood in case another home received it by mistake. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Mersi Boutique provides customers with the option to track packages. My tracking info shows my package was delivered, but I never received it. Or, visit and enter the tracking number emailed to you. From there, you can monitor your package's progress until it's delivered to your door. In your shipping confirmation email, you'll get a link to the tracking history. Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs. Hawaii, Alaska and Puerto Rico orders will be shipped via UPS 2nd Day Air. USPS orders can take 2-5 business days to ship out of our warehouse. International orders also will be shipped as soon as the orders are confirmed. Orders placed over the weekend or on a holiday will be shipped the following working business day. ![]() All orders placed after will be shipped the next business day. Usually all orders received before 12:00 PM, are shipped on the same day if no further information is needed from you. We offer USPS Priority mail, both domestic and internationally. What company does Mersi Boutique use to ship packages? We do not offer expedited shipping or 1-Business day, orders must be placed by 1pm PST for it to be processed same day. In rare instances, delivery may take 3 days. We offer 2-day FREE shipping on all orders. How long does shipping within the US take? If this should occur you will be notified promptly so shipping fees may be corrected. This usually only applies to orders being shipped via USPS. If your package is over weight shipping charges may not be accurate. You will see the shipping charge that is determined automatically before checkout when ordering online.
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